Job Description

Responsibilities:

• Lead and guide the branch operations in alignment with the direction provided by management.
• Flexibly support and cover various roles within the branch as needed.
• Enhance hospitality standards and ensure exceptional customer service, fostering strong relationships with patients and customers.
• Handle patient queries and complaints professionally, striving for effective resolutions and building lasting customer rapport.
• Uphold clinic cleanliness and compliance with Health & Safety regulations.
• Efficiently manage clinic facilities, equipment, supplies, and resources while optimizing costs.
• Take charge of inventory management, assessing supply levels and coordinating equipment repairs or replacements.
• Prepare comprehensive monthly reports to summarize clinic performance.
• Design and implement business strategies to help the clinic achieve organizational goals.
• Monitor and meet sales revenue targets and key performance indicators (KPIs) for the branch.

• Provide leadership, support, and guidance to staff, fostering overall performance improvement.
• Allocate and manage manpower resources effectively.
• Maintain staff records, including time attendance, leave, and sick days.
• Conduct performance appraisals and provide constructive feedback.
• Organize staff induction, training, and development opportunities.
• Foster staff motivation and teamwork to drive productivity enhancement initiatives.

• Minimum O Levels qualifications. A diploma or Degree Holder will be a plus.
• Minimum 2 years of experience as a Beauty Salon/Aesthetics/SPA/Personal Care or Clinic Branch/Outlet Sales & Operation Manager.
• Demonstrated track record of personal and outlet sales achievements would be advantageous.
• Knowledge of Traditional Chinese Medicine (TCM) is a plus.
• Excellent organizational and time-management skills.
• Thrives in dynamic and challenging environments, with a proactive mindset.
• Resourceful with strong problem-solving and communication abilities.
• Exhibits effective leadership, planning, and interpersonal skills.
• Supervisory experience and ability to lead and manage a team effectively.
• Comfortable working in a fast-paced environment.
• Proficient in social media and IT, with strong attention to detail.
• Availability to work on weekends when required.