Job Description

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. The position of Clinic Solutions Coordinator is within Escreen located in the Philippines. The role is responsible in maintaining accurate clinic network information stored in eScreen’s databases, including the intranet and SalesLogix, through data entry and data mining projects. Making outbound calls to clinics to retrieve updated tax documents and to confirm all relevant clinic information. RESPONSIBILITIES:

• Makes outbound calls to clinics to retrieve W9’s.
• Makes outbound calls to clinics to confirm address, contact information, hours of operation, and service offerings.
• Maintains thorough records of all outbound calls and faxes sent to clinic.
• Documents all clinic conversations.
• Sends clinic account responses (for updates and/or for cancellation) to Clinic Assist and records updates in SalesLogix.
• Completes data entry and data mining projects as needed.
• Completes outbound clinic call projects as needed.
• Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
• Other duties as assigned.

BASIC QUALIFICATIONS | EDUCATION:

• Completed at least 2 years in College or with an Associate or Bachelor’s Degree
• Medical or non-medical course.
• Open to all applicants with or without work experience.
• Possess characteristics such as adaptability working environment, analytical or logical reasoning, consistent performance, discipline and known the importance of individual work to company’s stability.

PREFERRED QUALIFICATIONS:

• Basic Excel, Word and Outlook experience required
• Strong Computer/Software Skills
• Detail-oriented
• Must be flexible to work on a night shift (between 6pm to 10am) Philippine Standard Time.
• Must be amenable to work on Overtime or during Rest Days when business requests for additional (paid) hours
• Must have strong oral and written communication skills.
• Willing to work with graveyard shift with fixed working schedule.

COMPETENCIES:

• Internal – At least 1 year tenure in eScreen

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request an accommodation, please send an email to myrecruiter@alere.com or call +639175718976.