Job Description

The Clinic Manager will oversee the daily operations of the dental clinic and lead the clinical staff in delivering excellent patient care.

More experienced candidates will be considered for Area Manager position.

Responsibilities:

• Ensure the efficient day-to-day running of the clinic(s)
• Support and cross cover at all levels, including performing the function of Dental Assistant
• Improve customer service Level
• Observe patient confidentiality at all times
• Arrange staff induction and training
• Keep and monitor staff records and time attendance to include leave and sick days
• Organize, attend and participate in clinic meetings & take minutes
• Encourage and develop staff motivation and teamwork
• Ensure the operation of the practice’s patient complaints procedure
• Examine and resolve complaints received from patients, visitors and clinicians
• Deal with all patient queries professionally
• Maintain good customer relations with all patients/parents, referring dentists
• Execute productivity increase strategies and optimize dental staff and procedural value
• Manage clinic facilities, equipment, supplies and resources in relation to cost management
• Evaluates stock levels of supplies and oversees repair or replacement of dental equipment.
• Any ad hoc duties as requested by the Area Manager/Operations Manager

Requirements:

• At least 3-5 Year(s) of relevant experience is required for this position.
• Able to work evening shifts and weekends .
• Strong communication skills, both verbal and written
• Other Required Skill(s): Organization management skills, budget planning ability, staff management, day to day running of dental practice ability, conflict management skills, excellent customer service ability, staff schedule, able to work under pressure and be even tempered, excellent interpersonal skills, disciplinary management ability, social media skills, IT Savvy, detail-oriented person.

If you are passionate about making a positive impact in dental care and have strong background in clinical operations, please click Apply Now !