Job Description

We are looking for an experienced Cloud and Infrastructure Support Engineer to join our team to implement, optimize, support, and maintain cloud-based solutions. We have newly formed interdisciplinary teams focusing on leveraging cloud capabilities in a scalable, resilient, and secure manner. We are passionate about solving challenging problems through technology and automation and are focused on utilizing cloud technologies to tackle large-scale challenges.

We are a company that recognizes strength from diversity and will embrace your outstanding skills, curiosity, and passion while allowing you to grow technically and individually. To be successful as a Cloud and Infrastructure Support Engineer, you should be able to provide experience L3 support on end-to-end problem resolution and root cause analysis in collaboration with other functional groups, business units, and vendors.

You will support and assist in solving issues with the Cloud Services and Platform related to network connectivity, platform, storage, software-defined networks, etc., across multiple layers with confidence and expertise. As a top-notch Cloud and Infrastructure Support Engineer, you should have excellent troubleshooting and analytical skills, stay current with industry trends, and should be a strong team player.

What you will do

• Participate in design and feedback workshops to improve our services and quality of work
• Work at solving issues with the Cloud Services and Platform
• Regularly review existing systems and make recommendations for improvements - continuous modification and improvement
• Function as part of a multi-disciplinary team to provide ongoing monitoring, 4support, and improvement to our Cloud Platform connectivity stacks
• Provide support for an Enterprise Data Center, implement and maintain VMWare-based infrastructure and related storage
• Be able to apply your advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system-level issues.
• Maintain a closed-loop communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status
• Possess excellent communication skills (written and verbal), be a team player with a positive, pro-active, and self-motivating attitude and possess the ability to operate across multiple discipline groups.
• Be responsible for preparing the SOP's and update them regularly; prepare knowledge-based articles for sharing across the team

Qualifications

Who you are

• You enjoy rolling up your sleeves and getting your hands dirty when vital, and you persevere where others do not
• Diagnosing and resolving unique problems associated with infrastructure and operating systems, determining the source of issues, and classifying their level, priority, and nature is your thing.
• You have experience supporting cloud infrastructure while keeping security, performance, and complexity at the top of your mind.
• You are driven by a continuous quest for knowledge to maintain your guru status and keep your forensic skills sharp

What you'll need

• Minimum 3+ years experience with Dell EMC VxRail Hyper-converged systems regarding Cluster Management, monitoring nodes and drivers at physical layer; adding and replacing hardware; VxRail Physical link monitoring.
• Minimum 5+ years demonstrated experience working with VMWare v6 and v7, vCloud Director, vCloud Foundation, VMWare Workspace One, vSAN, NSX-T and related products
• Proficiency scripting using PowerShell/PowerCLI and Python
• 5+ years experience in technology-related work, providing support on large-scale enterprise and service provider environments Strong understanding of Layer 2 and Layer 3 networking tools and technologies (e.g., Ethernet, IP, ARP, ping, traceroute, Active Directory, Firewalls, Intrusion Prevention, TACACS+, ACS, eVPN, Cisco Routers, Switches, Access Control Servers, Dynamic Routing Protocols, implementing Multi-Factor Authentication, BGP, MPLS, ISIS) Software-Defined Networking and Network Function Virtualization such as SDN/NFV
• Minimum 5+ years deploying, monitoring, configuring, and supporting Data Domains, experience with Data Domain performance standards
• Experience in supporting, troubleshooting, and ongoing maintenance of EMC Unity
• Minimum of 5+ years' experience deploying and supporting cloud-native applications with Terraform, ARM templates, Ansible Playbooks, etc
• Minimum 5+ years' experience supporting, troubleshooting, analyzing, and determining root cause analysis and problem resolution for Operating Systems such as RedHat Linux and Windows, and infrastructure technologies (server, network, storage, load balancing, clustering, etc)
• Minimum 5+ years of experience supporting, troubleshooting, root cause analysis, and problem resolution of cloud connectivity; VPC/Network peering, Cloud-to-Cloud, On-prem-to-cloud
• Well versed with Patch Management on VMware platforms and use of other Patch Management tools such as Satellite and WSUS
• Be able to provide Disaster Recovery and backup and restore solutions and support using Veeam
• Understanding of network-based security (e.g., access lists) and security concepts (blacklist vs. white list)

What we offer
SITA's workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who've been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

And we offer all the good stuff you'd expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA
SITA is the world's leading specialist in air transport communications and information technology. We don't just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

For your security, during a SITA hiring process:

• never respond to an email asking for a payment, your credit card number or a copy of your bank details;
• always check the sender's address before opening the message. For SITA, the address must be equal to "givenname.surname@sita.aero". Otherwise, it is a fraudulent message;
• all open positions are published on SITA official website and we encourage candidates to apply through it directly.

In case of issues with uploading your CV or accessing the application system, please contact us @ careers@sita.aero