Job Description

Responsibilities

• Install and configure software and hardware.
• Manage servers and other related technology tools.
• Set up accounts and servers.
• Monitor performance and maintain systems according to requirements.
• Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues. impacting service levels and conduct root cause analysis.
• Ensure security through access controls, backups and hosts firewalls.
• Ensure patching is done monthly and systems are upgraded with new releases and models.
• Ensure systems always comply with security policies, including vulnerability assessment, patching, and hardening.
• Respond promptly to Incidents and SRs.
• Generate and Review Accounts monthly or as per required.
• Researching and recommending new approaches to improve the computer system.
• Providing technical support when requested within and after office hours.
• Develop expertise to train staff on new technologies.
• Build an internal technical documentation, manuals and IT policies.

• Minimally Five (5) years hands-on experience in administration of On-Premise Servers and Cloud Operations (AWS and Azure).
• Working experience withIAM, ECS and EKS in AWS/Azure.
• Working experience with Route Tables, NACL, Security Groups, NSG.
• With DevOps experience e.g. CI/CD pipeline building and management.
• Very good working experience with Terraform using Ship/Hats.
• Good working experience with Linux and Windows platform.
• Good working experience with Microsoft Hyper-V, VMWare ESXi's & vCenter, Nutanix, Azure and AWS experience.
• Very proficient with Windows Operating Systems 2012/2016/2019/2022 Server.
• Very proficient in Active Directory, DHCP, DNS, Group Policy, IIS, SCCM, WSUS, Windows Cluster.
• Preferably experience in Commvault/Netbackup Veritas Backup Products.
• Preferably experience in TrendMicro/Symantec Anti-virus products.
• Exposure with cloud automation tools such as Terraform, Chef etc.
• Knowledge with storage products is an advantage.
• Resourcefulness and problem-solving aptitude.
• Proficient in coordinating and communicating customer requirements.
• Proficient in Windows scripting, powershell or any other scripting language.
• Able to handle demanding service response and recovery turnaround.
• Able to manage daily support tasks to meet stringent SLA requirements.
• Excellent scheduling and multitasking skills.
• Meticulous and process-oriented.
• Good, hard-working attitude with ability to work well under pressure.
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Good understanding with Application tiers, IIS, Databases.
• Good understanding with Change Management processes.
• Having experience in WOG environment is a plus.
• Regular 8x5 support (shift rotation but no graveyard), required to be on standby for 7x24 support. Expected to work during off-peak hours on system activities.
• Basic understanding of Linux OS and willing to be cross trained in Linux/Unix environment.
• Basic Networking knowledge is a plus.
• Preferably certified in RHEL, Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent.
• AWS SysOps Certified or Azure Administrator Certified is a must.