Cloud Network Engineer

Singapore, Singapore

Job Description

Job Role:- Cloud Network Engineer
Job Location: -Singapore
Experience:- 9-12 Years
Job Roles & Responsibilities: -

  • Handling tickets / Incidents via Service Now platform
  • Lead technical incident calls as a SME
  • Troubleshooting and providing break fix support to technical issues
  • Perform root cause analysis of raised issues
  • Defining process improvements and ensuring that the processes are adhered to
  • Take shared ownership of resolving issues in a SLA driven environment
  • Mentoring / training team members as a SME
  • Testing and auditing as required from time to time
  • Improves and maintains customer and employee satisfaction
  • Work as part of a Follow the Sun support global support model
Job Requirements & Skills: -
  • Education & Experience:
  • Bachelor's in Engineering/IT/CS (or related)
  • Technical Skills:
  • Incident Management & Support: ServiceNow ticketing, SME-led incident calls, root-cause analysis, SLA-driven global support
  • Network Architectures & Protocols: LAN/WAN/IP troubleshooting: static and dynamic routing (BGP, OSPF, EIGRP), route-table analysis. Packet-level diagnostics (e.g., Wireshark)
  • Platform & Hardware Expertise
  • Cisco ASR, ISR, Catalyst; Nexus (9K 2K); Meraki MS/MX; Aruba WLAN; F5 load balancers; Cisco SD-WAN (Viptela)
  • Virtual & Cloud Integration: Deploy/support virtual devices, integrate Hyperscaler networks with on-prem DCs. Capacity planning across cloud and on-prem. AWS (Advanced Networking, Load Balancers) or Azure network services
Certifications:
  • CCIE (mandatory)
  • AWS Advanced Networking / Cloud Architect or Azure Network
  • F5-CSE/CTS, Cisco ENSDWI (300-415), ITIL v4

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Job Detail

  • Job Id
    JD1541039
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned