Job Description

Responsibilities

Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process improvements and ensuring that the processes are adhered to Take shared ownership of resolving issues in a SLA driven environment Mentoring / training team members as a SME Testing and auditing as required from time to time Improves and maintains customer and employee satisfaction Work as part of a Follow the Sun support global support model

Technology Knowledge

Deep knowledge in R&S AWS Certified Advanced Networks / Cloud Architect or Azure Network components; Native AWS Load Balancers experience Hyperscalers integration with on-prem DCs, sites and application impacts; Capacity planning for hyperscalers and on-prem components Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN) SDWAN Viptela (Vmanage, VSmart, VBound, Vedge) Switch - Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus) WLAN - Cisco Cisco Meraki Virtual Load Balancer - F5 Desirable - P5G

Qualifications

Min 10+ years of Network Engineer experience supporting global network infrastructures; Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment Engineering level Hyperscalers accreditation Experience in working as part of a global support (follow the sun) model Cisco CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems. Expert level knowledge for debugging network devices and outstanding Wireshark reading skills. Extensive hands-on experience with:
o Cisco ASR, ISR and Catalyst product families


o Cisco Meraki Devices MS and MX Series.


o Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches


o Wireless LAN technologies - Cisco and Aruba


o F5 Load balancers


o Cisco SD-WAN

Soft Skills

Excellent verbal and written communication skills (English) Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other vendors; Excellent customer handling skills Ability to handle high pressure situations

Certifications

CCIE AWS - Certified Advanced Networks or architect AZURE - Certified F5-CSE/ F5-CTS 300-415 ENSDWI certification * ITIL v4