Job Description

This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue. The role is within the CSA Global Delivery team. You will proactively engage with customers to understand their unique business challenges and demonstrate how Power Platform and Copilot Studio can empower their employees, optimize workflows, and drive innovation. You will own technical discussions, lead architectural design and proof of concept sessions, and provide strategic input to shape customer solutions. You will lead technical engagements by organizing demonstrations, workshops, and proof-of-concept sessions. You will guide customers through technical decision-making, addressing challenges, and designing solutions that maximize the impact of Power Platform and Copilot Studio. Collaboration is key, as you will work closely with sales, partners, and engineering teams to identify new opportunities, provide feedback, and drive product enhancements based on customer needs and insights from the competitive landscape. Your commitment to professional growth will be demonstrated by continuously developing your technical expertise, staying current with the latest advancements of the products. Scale Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context Business Impact: Drive customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.4+ years experience working in a customer-facing role (e.g., internal and/or external).4+ years experience working on technical projects.Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Primarily focused on: Power Apps + Power Automate level 300 skills technical discipline: 8+ years of technical engineering experience with coding in languages such as C, C++, C#, Java, JavaScript, or Python; OR equivalent experience. Graph API + PowerShell Scripting As a Power Platform pre-sales engineer, you will be responsible for the Power Platform area. The main solution areas will be Power Apps, PAD, and Copilot Studio. In addition to technical skills, you will also be required to have FDE (Forward Deployed Engineer) experience. We are looking for an engineer with a focus on speed and business issues, and a strong sales mindset. You will understand business issues through interviews with customer decision makers and business users, and work with sales to propose how Power Platform can solve customer issues from a technical perspective. You will collaborate with sales, account teams, and partners both internally and externally to inspire customers from a technical perspective. We also encourage collaboration with other solution teams (e.g., Dynamics, Fabric, M365 Copilot, etc.) through Copilot Studio You will acquire in-depth knowledge as an engineer while utilizing the latest AI/agents, and will be able to propose value to customers, achieve their success, and have a broad impact on the market. Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members. Proactively develops technical and professional learning and development plan in alignment with and support from their manager. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Skills Required