Job Description

Job Summary

We are seeking a Cloud Wintel Engineer (Level 2) with strong hands-on Windows administration

experience and multi-cloud operational expertise to support the cloud infrastructure. This role

requires at least 2 years of Wintel experience and a minimum of 1 year of cloud experience,

predominantly on Amazon Web Services (AWS), with exposure to Microsoft Azure and Google

Cloud Platform (GCP). The position focuses on maintaining and supporting Windows workloads

across multi-cloud environments, ITIL processes, application deployment and troubleshooting,

security hardening, and operational excellence in regulated network separation environments.

Key Responsibilities

Multi-Cloud Windows Operations

? Provide L2 operational support for Windows Server (2016/2019/2022/2025) in on-premises

and multi-cloud environments.

? Support cloud operations predominantly on Amazon Web Services, Microsoft Azure and

Google Cloud Platform.

? Hands-on experience with cloud services including: EC2, S3, IAM, EBS, CloudWatch, Systems

Manager (SSM), AWS Backup, Security Groups, VPC, Azure Virtual Machines, Azure Storage,

Azure Monitor, Azure Automation, Azure Backup, Compute Engine, Cloud Storage, Cloud

Monitoring, Cloud IAM

? Manage and support Active Directory, DNS, DHCP, Group Policy Objects (GPO), WSUS, and

Windows clustering

? Monitor and maintain Windows workload performance, availability, and ensure cloud

security baseline across cloud platforms

? Participate in 24/7 shift rotation to provide round-the-clock operational support

Operating System Patch Management

? Perform comprehensive OS patching for Windows Server environments using WSUS, SCCM,

AWS Systems Manager, and Azure Update Management

? Execute monthly and quarterly patch cycles with coordination and approval workflows

? Understand basic knowledge of Linux OS patching using YUM/DNF and cloud-native patch

management tools

? Deep expertise in Wintel Operating System patching, including pre-patch validation,

deployment, and post-patch verification

? Track patch compliance and generate reports for audit and compliance purposes

? Coordinate patch windows and communicate with stakeholders

Application Deployment & Troubleshooting

? Deploy and configure applications on Windows Server operating systems

? Troubleshoot application issues at the OS level, including permissions, services, registry, and

performance

? Support application teams with OS-level diagnostics and resolution

? Perform application log analysis and performance tuning

? Collaborate with development teams to resolve infrastructure-related application problems

ITIL & Service Management

? Resolve incidents and service requests related to Wintel systems via ITSM platforms

(ServiceNow, Jira, etc.)

? Follow ITIL processes for Incident, Problem, Change, and Request Management

? Create and update tickets with detailed documentation and resolution steps

? Escalate complex issues to Level 3 engineers and track resolution progress

? Participate in Change Advisory Board (CAB) reviews and change implementations

? Maintain SLAs and ensure timely ticket resolution

Security & Compliance

? Execute CIS (Center for Internet Security) security remediations and hardening baselines

? Implement and review IAM permissions using IAM Access Analyzer and least privilege model

? Perform Vulnerability Management System (VMS) remediation based on scan findings

? Execute Cloudscape recommendations in collaboration with InfoSec teams

? Work on Security threat detection tools and perform remediation

? Support security compliance scanning and remediation activities

? Maintain security configurations and monitor for security alerts

? Implement and maintain SSL certificate management and renewal processes

Container & DevSecOps Awareness

? Demonstrate basic knowledge of container technologies (Docker, Kubernetes, ECS, EKS, AKS,

GKE)

? Familiarity with DevSecOps practices and tools used in Singapore Government technology

stack (SHIP-HATS)

? Support containerized Windows applications where applicable

? Understand CI/CD pipeline concepts and security integration

Job Type: Permanent

Pay: $4,103.04 - $8,477.68 per month