Job Description

Every team member is an Ambassador. An Ambassador represents Raffles\xe2\x80\x99 and Sofitel\xe2\x80\x99s brand and its values, at all times. The Ambassador will establish relationships and foremost, the Ambassador will deliver an exceptional guest experience and promote service excellence.

Main Duties

• Ensuring accuracy of data and configuration as a basis for good revenue management
• Analysis of past performance as a lesson to improve future results.
• Analysis of competitors rates strategy, performance and promotion offers.
• Management of distribution channels
• Management of business gained to ensure optimal allocation.
• Forecasts based on past performance, current holding, market intelligence as basis for optimization.
• Recommend and establish pricing strategies. Focus will be to devise day-to-day and week-to-week strategies to maximize yield and occupancies in our wide and varied markets.
• Planning, developing and implementing plans which increase sales: Marketing and advertising campaigns for electronic distribution; Special promotion according to hotel needs on public channels/for wholesalers/for hotel Sales Managers
• Management of group requests from sales team
• Communication with Accor Reservation Services and Accor Database Management.
• Communication with all departments concerned (Front Office/Reservation/Sales Managers/\xe2\x80\xa6) regarding the changes of pricing policy, promotion, waitlist bookings.

• Provide and accurate analysis towards pricing and yield management for driving both individual and group segments.
• Plan availability of the hotel\'s room inventory across all distribution channels including PMS (Property Management System), TARS and third-party web sites.
• Ensure sufficient competitor\xe2\x80\x99s intelligence related to its pricing, products and positioning in the marketplace.
• Develop a thorough understanding of various Channels of Distribution (e.g. Wholesales, Inbound Operators, Travel Agents, the Internet, etc.) and be up to date on current and prospective trends in each segment.
• Through research, communication with peers and experience, proactively develop new tactics and techniques aimed at maximizing yield.

• To monitor pricing across all distribution channels
• To manage availability across all distribution channels: TARS, offline OLTAs, B2B, B2C extranets
• To verify consistency of information on websites.
• To monitor results and hotel exposure on the websites.
• To monitor rate & inventory integrity in all distribution channels.

• 5 - 10 years of relevant experience in a similar capacity
• Technically proficient in Opera, Dataweb, Resaweb, Atacsweb, ASA Sales, ASA Rates, B2B Extranets, B2C Extranets
• A team player with an eye for detail and excellent oral and written communication skills
• Eye for Detail
• Autonomous
• Ownership

Accor