Job Description

Description

JOB RESPONSBILITIES:

Customer Satisfaction

• To identify and help each centre capitalize on priorities and ensure a satisfactory client experience
• Assist in strategizing inter-clusters/cross-agencies/disciplines collaborations where necessary
• Review and propose enhanced services through (e.g. projects, events, external partnerships)
• Evaluate the customer journey in awareness (referrals), onboarding, centre experience, and customer engagement to improve the customer experience

People Management and Development

• Conduct regular mentoring, coaching, and consulting sessions to help resolve issues at work (i.e. operational, quality management, managing of staff)
• Conduct appraisal and evaluate performance fairly and constructively.
• Formulate a training plan to upgrade their competencies and skill sets aligned with the organizational directives
• Create and manage a workforce resource plan for headcount budgeting, succession planning, and career progression
• Manage the centre recruitment process: interviewing, assessing, and selecting suitable candidates based on centre requirements, organizational goals, and values

Ensure Quality Service and Smooth Operations

• Together with other Cluster Managers, establish and enforce Standard Operating Procedures (SOP)
• Ensure the centres meet audit requirements
• Ensure the overall smooth operations of AACs within the allocated budget
• Evaluate, identify gaps, and provide solutions for improvement in clusters\' centres\' operations and maximizing resources
• Assist in introducing and implementing new services, programmes, equipment, initiatives, and systems

WORKING HOURS:

• 830am - 6pm (Mon - Fri)

WORK PLACE:

• Ubi / at the different centres / WFH (depending on work schedule)

JOB REQUIREMENTS:

• Must be comfortable to float in the 4 AACs
• Degree in Business Management / Psychology / Gerontology or other relevant fields
• Candidates with a Diploma with relevant working experience will be considered

At least 3 to 5 years of experience in leadership and management

All qualified applicants, please send in your resume NOW to:
Whatsapp:
Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device

Specialization

Healthcare - Nurse / Allied Healthcare
Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs
Senior Management

Location

North

Employment Type

Permanent

Salary

Negotiable

If you meet the requirements of this role, please email a detailed resume in Word document to Kimmy Low Yi Ting (Kim).
CEI Registration No.: R23112122
Email: kimlow@recruitexpress.com.sg
Tel: 67363280 / 97430026
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express