Job Description

Description

Job Scope:

• Ensure the responsible AACs practice
• Utilize observation of the centres, input from clients and other stakeholders, and knowledge of the market to identify and help each centre capitalize on priorities and ensure a satisfactory client experience
• Assist in strategizing inter-clusters/cross-agencies/disciplines collaborations where necessary
• Review and propose enhanced services through value-adding processes (e.g. projects, events, external partnerships) and partner with both internal and external stakeholders to ensure successful implementations
• Evaluate the customer journey in awareness (referrals), onboarding, centre experience, and customer engagement to improve the customer experience
• Conduct regular mentoring, coaching, and consulting sessions with CICs to help them resolve issues at work (i.e. operational, quality management, managing of staff) and accomplish the centre\'s objectives
• Work shoulder to shoulder with the teams to create a culture of the centre of excellence. Induct new centre managers/supervisors, and provide support for CIC to develop and grow with best practices
• Conduct appraisal and evaluate performance fairly and constructively. Guide and work with CIC to handle complex cases when required.
• Formulate a training plan for CICs to upgrade their competencies and skill sets aligned with the organizational directives
• Create and manage a workforce resource plan for headcount budgeting, succession planning, and career progression
• Manage the centre recruitment process: interviewing, assessing, and selecting suitable candidates based on centre requirements, organizational goals, and values
• Together with other Cluster Managers, establish and enforce Standard Operating Procedures (SOP) and work processes for the centre based on funders (e.g. MOH / AIC) guidelines and service model requirements - in centre facilities, clients\' activities and programs and safety
• Ensure the centres meet funders\' KPI and audit requirements, including accurate and on-time external and internal reporting
• Ensure the overall smooth operations of AACs within the allocated budget

Qualifications

• Degree in Business Management / Psychology / Gerontology or other relevant fields
• Candidates with a Diploma with relevant working experience will be considered
• At least 3 to 5 years of experience in leadership and management
• Genuine interest to engage our seniors in the community, such as parks, and coffee shops
• Possess good interpersonal and communication skills
• Data-driven decision-making; able to collect data based on the organization\'s KPIs and transform that data into actionable insights
• Team player with strong internal and external customer focus
• Excellent service mindset to serve the senior community
• Proficient in Google Suite Applications
• Able to motivate peers and team members

TELE me at @jacechooo or WA me at NOW!
Interested candidates please submit your resume to jacechoo@recruitexpress.com.sg

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device

Specialization

Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs

Location

North

Employment Type

Contract / Temp

Salary

Negotiable

If you meet the requirements of this role, please email a detailed resume in Word document to Jace Choo Oi Kei.
CEI Registration No.: R1875164
Email: jacechoo@recruitexpress.com.sg
Tel: 67363280
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express