Job Description

Start date: 6 Oct 2025

Responsibilities

Operational Excellence

Lead and manage daily operations to ensure smooth and efficient service at all times. Stay updated on current coffee industry trends and brewing techniques. Calibrate coffee machines daily to ensure consistency and product quality. Ensure the cafe complies with hygiene, food safety, NEA regulations and company standards.
Customer service

Ensuring a high level of customer satisfaction by addressing complaints, resolving issues, and creating a welcoming atmosphere.
Stock & quality control

Monitor stock levels, place inventory orders and coordinate with suppliers for timely and accurate replenishments. Maintaining high standards for beverage preparation, presentation, and food quality.
Financial management

Achieve sales targets while controlling costs to ensure overall profitability.
Team management

Promote a positive and inclusive work environment to develop and motivate team members to uphold service excellence. Oversee staff scheduling, manage workflow and ensure adherence to SOPs.

Requirements

Knowledge & experience

Minimum 2 years of experience managing a cafe or F&B outlet. Good understanding of coffee, including origins, processing methods, roasting profiles, brewing methods and flavour profiles. Ability to effectively educate the team you are leading in the above. Working knowledge of equipment calibration and cafe operations. Ability to do latte art Proficiency in MS Office (Word, Excel).
Soft skills & availability

Enjoys building team culture and taking initiative, with good leadership, communication and people management skills. Willingness to learn and adapt to new trends and techniques Able to work under pressure in a fast-paced environment. Able to work on weekends and public holidays.
Agency Licence No. : 24C2531

EAP Number: R24126148

Job Type: Full-time

Pay: $3,000.00 - $3,200.00 per month

Benefits:

Professional development
Work Location: In person