Job Description

What will you be doing?

• Define and refine the collections strategy, continuously initiate strategies in optimising debt collection and credit management activities to control delinquency and minimise credit losses.
• Responsible for all collection management activities such as telephone calls, emails, initiation of site visits and other necessary actions.
• Monitoring of loan accounts, follow up on payments, liaising with borrowers with any queries and apply negotiation strategies to ensure successful recovery of overdue payments.
• Collaborate with Operations and Finance teams to establish efficient collection processes and workflows by keeping up with industry best practices.
• Manage delinquent accounts, analyse and evaluate them to recommend appropriate courses of action, including liaising with external debt recovery service providers.
• Provide updates on all account status and collection efforts to stakeholders.

• Experience in collections \xe2\x80\x93 You have accumulated at least 2 years of experience either in banks or financial institutions as a collections officer. Having a good understanding of the collections process for retail and/or SMEs and working knowledge of legal recovery methods.
• Skilled in negotiation \xe2\x80\x93 You possess the ability to negotiate and persuade borrowers to make all payments required and ensure successful debt collection.
• Effective communicator \xe2\x80\x93 You have excellent interpersonal and communication skills to effectively communicate to Management and all other stakeholders
• Self-driven - You have the ability to thrive in a fast-paced working environment and achieve individual / team targets

• Poss prioritises learning and development, offering everyone opportunities to work on some of the most challenging projects in this rapidly transforming landscape.
• Gain exposure and impact various job functions. Be intellectually stimulated and work in a collaborative manner where everyone grows together.
• Empower ideas and bring it to fruition. Develop a sense of ownership and take full responsibility to drive success for the company.