Job Description

Wholesale Lending Services (WLS) is a global utility providing best-in-class lending services to each of the firm\'s four lines of business: Commercial Banking, Corporate & Investment Bank, Consumer & Community Banking and Asset & Wealth Management. It supports multiple sub-lines of business across Commercial Banking including Corporate Client Banking, Middle Market Banking & Specialized Industries, Credit Markets and Commercial Real Estate and offers specialist end-to-end product lifecycle expertise for syndicated and bilateral loans. The global organization consists of teams including Structured; Specialty; Flow; Real Estate; Collateral, Documentation, and Insurance; Risk and Control; and Product Innovation & Change Management. Core functions include Credit Administration, Origination & Loan Trading, Agency Servicing, Documentation Management and Quality Assurance. Product Innovation & Change Management teams drive multi-year strategic programs across the organization.

The APAC Wholesale Lending Services Middle Office (WLS MO) under Structured Products provides global end-to-end loan origination, servicing, restructuring, and trading support. It is also the credit support and documentation partner to Trade & Working Capital under Payments for Core Trade Products. Services are tailored to the needs of the client and lines of business, ranging from bilateral to syndication. These services include Credit & Product Documentation; Credit Transaction Execution & Closing; Syndication Loan Servicing; Secondary Loan Closing & Settlement; Client Support; Risk & Control.

This role will be responsible for the delivery of strategic Transformation & Process Improvement initiatives across APAC WLS MO.

Key Responsibilities include :

• Representing APAC WLS MO subject matter experts in partnering and engaging with WLS Senior Leadership Team, Product, Transformation, and Innovation stakeholders to drive process improvement opportunities
• Conduct side by sides to get detailed view of process, appreciation of country-specific nuances and in-depth understanding of process pain points with APAC WLS MO subject matter experts
• Map and maintain the current and future state end to end process across the functional teams within APAC WLS MO
• Lead and manage the Continuous Improvement (CI) Program in executing all process improvement initiatives & the Post Implementation Review (PIR) Program in evaluating the effectiveness of implemented solutions over a period of time, identify and propose recommendations for strategic transformations
• Execute process improvement analysis by conducting deep dives to identify and map process, formulate actionable recommendations, design solutions, and quantify operational benefits in partnership with WLS Transformation team
• Conduct root cause analysis to determine potential variables causing the issue
• Drive creation of end state/future state process vision in partnership with cross-functional teams
• Identify process improvement opportunities and align to automation opportunities to meet end state vision resulting in process optimization, simplification, enhanced client experience and/or defect reduction
• Ensure timely and effective project oversight identifying risks and mitigation plan along the way
• Assist in implementing a culture of continuous process improvement
• Demonstrate ownership in managing partnerships with multiple stakeholders and key business partners such as Product, Innovation, Tech, Operations, Banker, Credit, Legal and Risk & Controls in order to deliver results
• Develop effective presentations & project update materials suitable for senior stakeholders & business partners regarding overall project progress and recommendations/decisions
• Coach and mentor individuals and teams in the practical application of process improvement tools to enable project execution and drive culture change in partnership with the WLS Continuous Improvement program leads
• Identifies common ground and leverages and shares best practices across team

Qualifications / Experience

• Bachelor\'s degree
• Min imum 9 years experience in Financial Services under Transformation, Process Improvement and/or Change Management roles
• 3 years of experience in Lean Six Sigma is a plus
• Working experience in Credit Administration, Transaction Management, Credit Execution and/or Loan Processing preferred
• Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint, Visio, Project) required
• Sound understanding of corporate lending and/or trade finance products preferred
• Basic knowledge of Loan IQ, Alteryx, Tableau and/or Robotics is preferred
• Demonstrated ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize findings and develop solution
• Creative thinker with strategic mindset
• Proven track record and experience in driving process improvement projects with strong results
• Flexible and willing to accept changes in business priorities and challenges in a rapidly changing environment
• Proven leadership skills
• Strong decision-making capabilities and the ability to identify problems and propose solutions
• Strong presentation and communication skills (both oral and written)
• Collaborates effectively across all levels of the organization and ability to lead and influence without having positional authority
• Detail-oriented and highly organized, able to handle multiple competing priorities

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.