Job Description

Commercial Operation Lead ( KPI & goal setting / Team leading) Interested applicants can send your resume to janie_fun@thesupremehr.com / 8739 9469 Janie and allow our Consultants to match you with Commercial Operation Lead ( KPI & goal setting / Team leading) Interested applicants can send your resume to [HIDDEN TEXT] / 8739 9469 Janie and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered. Work Location : Jurong East Working Time : 5 Days Monday - Friday // 9am - 6pm Possess at least a Degree with 3 years working experience Team leading experience is a plus Proficient in Microsoft Office Responsibilities: Assist in supporting Sales Team in achieving Sales Quotas and KPI goals set by management Identify potential growth areas from other regions Work with various functions to assist to identify and improve on the planning, and implementation of (business) development/change programs, policies, processes, standards and procedures. Work closely with Sales Team to pitch in new businesses and upsell to existing/new clients Generate, interpret & analyse daily, monthly reports to track and identify with reports on gaps to achieve sales forecasts and recommend ways to rectify and improve sales performance and profitability Keep track on the completion and profitability of swap deals Eliminate or minimise system intrusion by analysing daily reports to detect abnormal or suspicious activities/influx of abnormal traffic Assist, validate on any arise billing disputes and liaise with various departments to close any gaps CDR tracking for complaint issues due to rates/billing/time zone difference. Provide L2 operational support and overseeing NOC engineers Work with network/switch vendors to resolve issues Troubleshoot and conduct root cause analysis to resolve technical issues Manage and monitor network, server utilization and performance with team of NOC engineers Interface with cross-functional teams (Sales, NOC engineers, Finance, and Management) to resolve related issues Customers and partners facing to provide recommendation and resolve issues. To assist in other adhoc duties as & when assigned