Communication Centre Host
Singapore, Singapore
Job Description
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Hotel
Artyzen Singapore (Opening 2023)
Location
Singapore
Department Rooms
Date Posted 21 March, 2023
Job Highlights
- Pre-opening team
- Dynamic work environment
- Open and collaborative culture
Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore\xe2\x80\x99s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.
Responsibilities
- Efficiently perform all duties in the Communication Centre as part of the Guest Services Department (Reception, Concierge, Bell, and Driveway) assisting the entire team where necessary.
- Communicate professionally and efficiently to all internal and external callers of the hotel.
- Ensure guests are provided with personal, attentive and caring service
- Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
- Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
- Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
- Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area.
- Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
- Ensure all guests experience a fresh and modern experience.
- Anticipate guest needs and offer related services and suggestions accordingly.
- Find opportunities to surprise and delight guests to create memorable moments.
- Be able to build small talks with guests during every interaction to engage with guests.
- Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager, and be responsible for telephone inquiries and information services for the hotel.
- Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.
- Optimize revenue through timely and accurate bookings.
- Complete other tasks that assigned by Management.
Requirements
- Vocational studies related to the field of Hotel & tourism management with at least 1 year experience in front office or guest facing roles, possible combination with studies.
- Preference for candidates with call centre/operator experience in an established or luxury/upscale or boutique hotel.
- Service-oriented, attentive to details and observant
- Excellent oral and written communications skills
- Good command of written and spoken English
- Adaptable and outgoing with excellent interpersonal skill
- Ability to work under pressure and be flexible as part of the pre-opening team
- Passionate and enthusiastic with a positive \xe2\x80\x98can-do\xe2\x80\x99 attitude
Do the spirits of our Service Artisans \xe2\x80\x93 \xe2\x80\x9cSharing, Inspiring, Dynamic and Engaging\xe2\x80\x9d, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel! Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.
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Job Detail
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Job IdJD1300399
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned