Communication Centre Team Leader
Singapore, Singapore
Job Description
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Hotel
Artyzen Singapore (Opening 2023)
Location
Singapore
Department Rooms
Date Posted 21 March, 2023
Job Highlights
- Pre-opening team
- Dynamic work environment
- Open and collaborative culture
Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore\xe2\x80\x99s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.
Responsibilities
- Responsible in leading the operations of the Communication Centre as part of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
- To support our team of hosts as the senior leader of the Communication Centre and assists the manager on duty to respond to all needs, not limited to guest complaints, problem solving, and other matters.
- Communicate professionally and efficiently to all internal and external callers of the hotel.
- Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
- Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
- Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area.
- Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
- Ensure all guests experience a fresh and modern experience.
- Anticipate guest needs and offer related services and suggestions accordingly.
- Find opportunities to surprise and delight guests to create memorable moments.
- Be able to build small talks with guests during every interaction to engage with guests.
- Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager, and be responsible for telephone inquiries and information services for the hotel.
- Optimize revenue through timely and accurate bookings.
- Complete other tasks that assigned by Management.
Requirements
- Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification.
- Minimum of two years of previous experience in a front office supervisory and/or guest services role in an established or luxury/upscale or boutique hotel.
- Service-oriented, attentive to details and observant
- Excellent oral and written communications skills
- Good command of written and spoken English
- Adaptable and outgoing with excellent interpersonal skill
- Ability to work under pressure and be flexible as part of the pre-opening team
- Passionate and enthusiastic with a positive \xe2\x80\x98can-do\xe2\x80\x99 attitude
Do the spirits of our Service Artisans \xe2\x80\x93 \xe2\x80\x9cSharing, Inspiring, Dynamic and Engaging\xe2\x80\x9d, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel! Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.
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Job Detail
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Job IdJD1302006
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned