Serve as a point of contact for the company\xe2\x80\x99s social media platforms such as Facebook, LinkedIn, Instagram, and Twitter.
Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive.
Coordinate with Marketing, PR and Communications teams.
Foster and strengthen new relationships with key influencers within the community.
Monitor positive/negative comments and topic trends, strive to boost community engagement and effectively resolve potential conflicts that may affect the brand.
Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback.
Plan and manage detailed proposals for events (including timelines, venues, suppliers, legal obligations, staffing and budgets).
Coordinate suppliers/vendors, handle queries and troubleshoot on the day of the event to ensure that all runs smoothly and to budget.
Requirements:
BSc degree in Marketing or relevant professional/industry experience would be an added advantage.
Hands on experience with social media community management with experience planning and leading community initiatives
Ability to prioritise and multi-task in a fast-paced environment.
Effective problem solving and critical thinking skills along with the ability to use discretion and good judgment.
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