Job Description

The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration - for businesses at every stage, including ours.We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join the Hive's dynamic team and become a part of the community.About the RoleThe Community Associate will be responsible for delivering outstanding customer experience to hundreds of members and visitors. You'll provide exceptional support to the organisation by operating the facility and managing communication with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.This role reports to the Location Manager and will be based on-site in Singapore.Goals and Objectives Ensure that the space looks and feels great at all times Create an amazing atmosphere for members and visitors alike Work with your Location Manager and team members to maintain 100% occupancy rate Drive and develop the community by hosting engaging, popular events Consistently update and maintain financial and administrative documents for your space Develop your sales, touring and networking skillsDuties and Responsibilities Deliver a first-class experience for Hive members Handle visitors, greet guests, and build a professional and friendly rapport with members Support daily operations, taking care of everything from small-scale maintenance to opening or closing the space and overall facilities management Assist with sales activities, by conducting 'sales tours' and ensuring that all potential members are well informed about our products, memberships, events, content and deals Build community by assisting in the organisation and implementation of all kinds of community events, from fun social events like yoga, Thursday Social and Paint & Wine to our business-oriented fireside chats, webinars and workshops Handle basic finance duties, like handling invoices, data-entry and assisting in weekly and monthly reports for your location Work with the Art Department to produce posters and any visual imagery as required Social media content curation, and copywriting to maintain our social media presence and promote our spaces and community of professionals You should: Possess an ambitious, friendly, proactive, positive and can-do attitude Have a strong customer-service mentality Be an organised team player Possess excellent interpersonal and communication skills Be exceptionally organised and well-versed in multitasking Have the ability to handle pressure, solve problems and think quickly when requiredExperience and Requirements University Degree holder preferred 1+ years of relevant experience in customer service, events, operations, sales or related would be an advantage. Fresh graduates will be considered Possess strong communication and presentation skills Have a keen eye for detail Be a good team player who enjoys working with people collaboratively at all levels Fluency in English, any additional languages is a plusWhat we can offer: Opportunities to develop your skills across multiple verticals - allowing you to find what you're truly passionate about Amazing development and growth opportunities A fun, dynamic environment with various types of professionals Opportunities for local and international relocationThe Hive is an equal opportunity employerOther benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hard-work and dedication, becoming part owner through our share-options programme.To apply, provide a cover letter, resume, expected salary and availability
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