Job Description

COMMUNITY LEAD

Position Type: Full Time


Reports To: Studio Manager

THE JOB IN A NUTSHELL

Our Community Leads (CLs) are the first and last interaction clients have with our brand, making them a vital part of the STRONG Pilates experience. This role is a balance of customer service, membership sales, and studio operations, to ensure a seamless experience for all clients.


A high level of customer service is crucial as we rely on exceptional service and proactive sales efforts to retain customers and drive conversions.

CUSTOMER SERVICE & ENGAGEMENT (30%)

This role is focused on delivering an exceptional customer experience while driving membership sales and conversions.


Be an expert on our class schedules, offerings, studio policies, and promotions. Proactively engage with clients to understand their needs and offer suitable membership options. Handle client account management, including package validity, extension requests, and upselling opportunities. Manage all client interactions across in-person, phone, email, and WhatsApp chat. Assist with class check-ins, bookings, and payment processing. Uphold the STRONG Pilates brand voice in all communications--confident, engaging, and fun.

ENGAGEMENT AND CONVERSIONS (30%)

Community Leads play a crucial role in supporting promotions, campaigns, and events to drive sales and brand engagement.


Follow up with leads provided by the Studio Manager to drive membership conversions. Track lead progress and report conversion rates to the Studio Manager. Communicate and sell active promotions to potential and existing customers. Support sales initiatives by providing key insights from customer interactions. Work with the Studio Manager to refine sales techniques and improve conversion rates. Assist in executing sales-driven marketing campaigns by sharing information and guiding customers.

STUDIO OPERATIONS & MAINTENANCE (30%)

First impressions count, and CLs are responsible for maintaining a professional, welcoming, and functional studio space. These include and are not limited to:


Complete opening and closing duties to ensure the studio is guest-ready. Maintain cleanliness and organization of the reception area, changing rooms, toilets, and practice rooms. Complete the daily grind list to ensure the studio meets operational standards. Restock essential items (towels, water, etc.) and report low stock to the Studio Manager. Assist Studio Managers in the monthly stock take. Report any maintenance issues for timely resolution. Assist in operational and admin duties as required.

ACTIVATION & BRAND SUPPORT (10%)

CLs are actively involved in event execution and brand awareness efforts.


Assist in event setup, check-ins, and front-line guest management. Create social media assets for events to enhance brand awareness. Capture live content during events for social media. Ensure all event guests have a premium STRONG Pilates experience.

WHAT'S IN IT FOR YOU?

Base Salary of S$2,500 + sales commissions and incentive (between S$100 - $500 per month) Complimentary classes at Yoga Movement and STRONG for yourself and up to 2 family members/friends. Basic health insurance coverage. 11 days of annual leave, plus earn +1 additional day for every year of service (capped at 5 extra days). * A dynamic, people-first work culture with opportunities for growth.