Job Description

The Community Manager will be working closely with the Division Heads and Partners to make sure that the target 20% of tasks are outsourced/successfully assigned to our Partners.
This role will also manage the traffic and bandwidth and work with Money Matters to ensure that Partners are paid on time.
Additional responsibilities are the following:
Work with Division Heads, TLs or ATLs in planning and managing team goals, KPIs/metrics, project schedules, and new information
Supervise current and upcoming projects and coordinate all Partners to keep workflow on track
Provide assistance in handling disputes and escalations on project deliverables
Project coordination task by monitoring the progress of projects, and making sure that deadlines are met. This role will also be in-charge in re-assigning a project that is not moving or incomplete.
Generate weekly and monthly status reports
Communicate with Corporate Partners to identify and define project requirements, scope, and objectives, and provide answers to any questions.
Build community through online events (monthly Tao Tuesdays) and offline events, makes sure they follow guidelines
This role is expected to build a strong working relationship with the Division Heads, People & Culture, and Partners (resources, brand ambassadors, and corporate partners).
Bachelor's degree in Marketing or equivalent
Minimum of 3 years of work experience in sales, marketing, customer service or business operations
Excellent verbal and written communication skills
Advanced Microsoft Office Suite skills
Self starter who has the ability to work independently
Exceptional organizational and multitasking skills
Excellent knowledge of MS Office, Google Apps, Slack, Salesforce and etc.
Key Competencies:
Excellent written, interpersonal and communication skills - friendly, diplomatic and assertive when required
Proactive in problem-solving and able to work under own initiatives
Excellent organizational and time management skills
Exceptional customer service skills
Ability to act upon own initiative