Job Description

Job Purpose:

The Community Manager is responsible for developing and maintaining strong relationships with partners, collaborators, residents and members through active engagement, both online and offline. This role ensures the organization builds a trusted reputation, fosters loyalty, and supports long-term growth by creating meaningful connections with its community.

Key Responsibilities:

Community Engagement & Relationship Management

Build and nurture relationships with residents, members, collaborators, stakeholders Serve as the main point of contact for community-related queries and feedback. Facilitate collaboration between internal teams and external stakeholders to strengthen professional networks.

Content & Communication

Create and manage professional communications, e-mailers, and updates to keep residents and members updated and interested in the property promotions, programs and events Develop thought-leadership content and discussion topics to drive engagement in networking sessions and events. Align communication strategies with the company's corporate brand and objectives.

Events & Networking

Plan and manage corporate events, workshops, and networking sessions. Foster opportunities for community, residents and members to connect and collaborate.

Monitoring & Insights

Track community engagement metrics, satisfaction levels, and industry trends. Prepare regular reports with insights and recommendations for management. Identify opportunities to strengthen brand, collaboration and community impact.

Advocacy & Brand Building

Cultivate relationships with brand collaborators, key clients, and members etc Promote the company's values, initiatives, and projects across professional networks. * Ensure the community reflects the organization's commitment to service excellence and corporate responsibility.