Community Manager
Job Description
WEMADE has launched a game publishing company dedicated to delivering a wide variety of games to provide users with rich and engaging gaming experiences - PLAYON INTERACTIVE PTE. LTD. in Singapore.
At Playon, we are looking for a passionate individual to take on the task of community growth and player support in our globally released games. You'll lead Discord and other various community channels with engagement and moderation as well as supporting the community with game related news, events, and issues. Default is coming into the office as this position needs to work with local and international members to improve the community growth productivity and efficiency.
[Duties and Responsibilities]
Research, study, and play the company's games to keep up with product knowledge and skills to provide
correct support for the customer/community.
Own Discord and other community channels, content calendar, AMAs/Streams, UGC & Creator Programs. Drive KPI targets (member growth, retention, engagement rate, sentiment). Community Growth, Engagement, Operations & Moderation as well as Player Support Set and enforce guidelines, operate the moderator's team, report accordingly following the correct
escalation paths, practice anti-toxicity, and coordinate with relevant teams.
Own ticketing, macros/PFRs, and cooperating with a team of outsourced customer support agents to
maintain customer response quality and work efficiency.
[Qualifications]
Bi-Lingual preferred with English being mandatory. Second language preference is Traditional Chinese, Taiwanese. Passion for games of all types, especially for PC and Mobile games Bachelor's degree or equivalent work experience(s) Work experience preferred in a game company in either operation, publishing, community management, or customer support roles Ability to prioritize tasks to meet due dates Excellent organizational skills and a detail-oriented approach to problem-solving Video editing skills and willingness to appear on videos/streams is a strong plus
We expect a large volume of applications. Only short listed candidates will be notified.
Thank you.
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Job Detail
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Job IdJD1645638
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned