Job Description

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Community Manager

Work Dynamics - Integrated Facilities Management

What this job involves:

Position Goals:

To achieve the timely and efficient delivery of Facility Management services related to Employee Experience Services and Site Services to Client staff in support of their business needs in accordance with the Service Levels and Key Performance Indicator requirements.

Client Engagement

Create a fun and impactful client engagement strategy

Engage with all guests, employees and key stakeholders

imbed in the FM team a culture of empowerment, engagement and fulfilment

Work with relevant parties on space management through data analytics

Develop client support/feedback initiatives e.g. FAQ

build a community of ambassadors to delivery soft services that are authentic, caring and able to provide timely services

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.

Liaison with JLL team and client on soft service delivery

share regular event and celebrations content through client's internal monitors, blog posts, newsletters and other communication channels.

Create, manage JLL profile within the client account

Adopt innovative communication strategies

Champion monthly meetings with stakeholders to enhance relationships

Finance

Execute all required financial related work to deliver facility services to Client's facility

Be administrator for JD Edwards EnterpriseOne (JDE) system

Be administrator for Client's purchase system for Facility related purchases if required

Assist with registering new Third Party Vendors in JDE system according to JLL policy and procedures

Create Purchase Order (PO) requests on behalf of the facility management team for both JDE and Client System

Goods Receipt (GR) the PO after confirmation of PO requester

Receive, scan and file invoices

Email scanned invoices to JLL's Financial Service Center (FSC)

Assist FSC with any other financial related matters to ensure that all financial process are completed in a timely manner

Assist local Singapore finance as required to ensure that all financial related matters are closed in a timely manner

Maintain tracker to ensure of all responsible financial process to ensure that all payments are properly documented and completed in a timely manner

Escalate any potential risk of late payment or other financial matter that could impact facility operations to site facility manager as soon as you become aware

Event Management

Formulate a monthly calendar of events and implementation plan

Build and maintain Standard Operating Procedures

Organize facilities and manage all event's details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.

Providing outstanding customer service and organize memorable events that exceeds client expectations

Propose ideas to improve event and service quality

develop an event planning process that is simple to adopt and implement

Assist in the coordination of event orders with client, team and vendors

Develop and manage the vendor network

Reception/Hospitality Services

Answer all incoming calls and handle inquiries whenever possible.

Provide prompt response to guest/clients request (no longer than 24 hours)

Introduction of space and ushering of guests to their respective event spots

Monitoring visitor/space logbook

F&B hospitality services

Ensure event centre signage is updated

Keep the population active and engaged with the introduction of community/networking events on a regular basis

Housekeeping/Logistics

Oversight of business as usual (BAU) and/or event facilities to ensure that consumables and event related items are fully stocked and prepared in advance.

Oversight of space cleanliness and the provision of amenities.

Ensure proper workplace hygiene is observed (meeting spaces, work-points, safety, power saving, etiquette).

Provision of event space booking statistics and reports on a monthly basis.

Constantly gather feedback from users to see how we can further improve our space offerings.

Enforcement of clean desk policy.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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