Community Manager
Singapore, Singapore
Job Description
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About Staytion Staytion is Southeast Asia\'s first Multi-Concept Lifestyle Centre where we integrate Live, Work, Play and Bond. Located directly at the MRT station itself, we give members the benefits of space without the hassle of travelling to connect, interact and seek potential networking opportunities with this blooming community. Powered by technology, we aim to be the space of the future by combining modern IoT technology with a user-friendly experience. As a corporate start-up, we pride ourselves on openness and diverse culture. Like any other start-up, we do focus on the grind and the sense of ownership of what we build together but we also focus on your mental health and well-being as we drive to the same goals. We are looking for people who thrives in a collaborative setting, facilitate our members with their needs and display Staytion service standards to elevate their experience. You can meet new people, make new friends and be part of our awesome community where the staff experience is just as important as the customer experience.
Role The Community Manager will be expected to:
- Be a brand ambassador with strong knowledge of your role and product.
- Deliver outstanding customer experience to our members and guests.
- Operate the facility and provide support to our members.
- Think fast on your feet and have the ability to build relationship quickly, effectively, and close deals in a timely manner. Prepare and handle food and beverage offerings.
Responsibilities Customer Service and Operations
- Welcome and serve members and visitors in a professional and friendly manner.
- Provide high level of product and service knowledge.
- Deal with member\xe2\x80\x99s issues directly and resolve promptly whenever possible.
- Proactive conversation with members to collate feedbacks and build relationship.
- Work closely with the centre teams to ensure all centres are \xe2\x80\x98tour-ready\xe2\x80\x99 and looking their best.
- Complete operational, equipment and maintenance checklist.
- Ensure food safety standards are maintained.
- Organize centre tour in-person with prospect or membership enquiries.
- Work towards 100% building occupancy through achieving booked tour goals.
- Communicate the brand and lifestyle to ensure the highest conversion rate of booked tours.
This includes setting up the tour, introduction to Location Managers and closing deals. - Be creative and constantly think outside the box to find solutions.
- Support in organising events for potential clients within the assigned sectors to generate high quality leads.
- Work together with the team to grow sales and membership revenues and increase excellency in membership services in centre.
- Drive relationships across the centre and identify new sales opportunities within existing and new memberships / relationships.
Requirements
- Exceptional people and communication skills.
- Strong organisation skills and ability to multitask.
- Ability to work with teams and independently.
- Keen eye for detail and ability to take initiative.
- 1 year experience in customer service, F&B, events or hospitality and/or, Diploma from recognized institute.
Note: 5 working days per week, which may include weekends.
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Job Detail
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Job IdJD1300223
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned