Job Description

Inviting applications for the role of Compliance Officer (Social Media) - Process Associate. Work Location: Chai Chee Road, Singapore Compliance team will process requests received which relate to the workflows (Product, Application, Spam, User, Admin Appeals). They assess them in accordance with the Developer Operations Policy Compliance Guidelines and take action to apply the appropriate policy.Responsibilities Day-to-day responsibilities may include, but are not limited to:

• Reviewing of apps, 3rd party apps against platform guidelines, implement policies on non-compliant apps, and evaluate appeals from developers
• Process requests received which relate to the workflows (Product, Application, Spam, Appeals) and assess them in accordance with the Policy Compliance guidelines
• Investigate, review, and resolve problems that are identified through such as requests for App reviews, 3rd party App reviews, Pages Reviews, appeals, Acting on spam content and reports of potentially abusive content within agreed turnaround times and standards of quality
• App Reviews, Testing & Building test cases is an added responsibility. DevOps Applications & Products support & testing (Web, Mobile App)
• Advice and guidance on processes to ensure compliance related to audits, security, business continuity and regulations. Provide input related to service performance of the changes to be used in evaluating the business impact
• Providing insights and recommendations to add/update (Policies, CRM Interface, Widgets, IT/Infra tools, Application optimization) in order to drive effectiveness & efficiencies.

Qualifications we seek in you!

• Diploma and above in Computer Science, business or Equivalent diploma or degree preferred
• Able to work on 5 day work week schedule - Weekend shift (Sat & Sun) on a rotational basis, based on the schedule and business requirement
• Active user of Internet, various applications, 3rd applications on social media platform.
• Must have email account and be an avid Social Media user. Should be proficient with apps & their functionalities
• Meticulous candidates to understand Policy Compliance Guidelines and provide excellent service to all our customers, users of product & platform
• Good attention to detail, work ethic, high integrity with the ability to work well both independently and within the context of a larger team environment.
• Effective probing & root cause analysis skills
• Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement

Job Types: Full-time, Permanent, Fresh graduateSalary: $2,600.00 - $3,500.00 per monthSchedule:

• Day shift
• Holidays
• Weekend availability

Supplemental Pay:

• Attendance bonus
• Performance bonus

Application Deadline: 18/08/2022
Expected Start Date: 12/09/2022