Job Description

Working location: Central

Must be able to commit shift duties

Experience in dealing with high net worth clients

Seeking a

Membership Executive to manage member services, reservations, and events while delivering premium customer experiences in a luxury environment.

Job Duties

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Process new membership applications, update records, and ensure compliance with policies while safeguarding confidentiality. Communicate with members on policies, events, promotions, and offerings through newsletters, invitations, and reminders. Assist members with special requests, including reservations, private events, and tailored recommendations. Address member concerns and feedback with professionalism, ensuring timely and satisfactory resolutions. Manage membership fee collection, process payments, and maintain accurate financial records. Promote member-exclusive events and engagement initiatives through targeted communications. Identify opportunities to enhance the member experience and encourage participation in club activities. Manage reservations for dining, events, and facilities, ensuring accuracy and up-to-date records. Maintain detailed records of member interactions, statuses, and guest visits. Ensure concierge and service areas reflect high standards of luxury, comfort, and cleanliness.

Requirements

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Diploma or degree from preferably hospitality or related field. Minimum 2 years' experience in hospitality, travel (airlines), or customer service roles. Strong interpersonal skills, resourceful, independent, and proactive. Prior work experience in Singapore and/or APAC markets is essential. Willing to work on

weekends and public holidays

. Knowledge and experience in the

luxury lifestyle industry

is an advantage.
EA License No: 19C9611


EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)