Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Concierge (Guest Experience and Engagement)

Work Dynamics

Guest Experience and Engagement: You will uphold and deliver unrivalled service standards

• Welcome all guests that approach or walk-by the front desk \xe2\x80\x93 personalized greetings whenever possible.
• Manage the guest & VIP registration process seamlessly.
• Lead guest engagement as the main point of contact at the front desk.
• Respond to all guests\xe2\x80\x99 requests for assistance & information with respect, sensitivity & transparency.
• Acknowledge all guests\xe2\x80\x99 concerns, comments & complaints with discretion & the utmost urgency.
• Promptly respond to telephone calls in a friendly & professional manner.
• Complete all duties during the shift & ensure a concise hand over is conducted. Deliver an exceptional workspace experience to our colleagues. Create a welcoming, and engaging office environment for colleagues and their visitors.

Proactive Workplace Management: We are here to help you thrive and ensure the workplace works every time

• Proactive resets of front desk, foyer & office workspace to ensure space readiness.
• Work closely with the Experience Ambassadors to ensure a service standards for all workplace services is delivered across the building

Workplace Etiquette:

• Championing flexible working and provide support to employees on processes & tools - e.g. Meeting Rooms, Desks, onsite AV Equipment etc.
• Ensure the building and relevant equipment / technology is in perfect working order. Spatial awareness: support the Workspace Experience Manager / Experience Ambassador Lead with collecting and analyzing workspace data (subjective, objective and ethnographically) to improve the workspace experience for colleagues.

Additional Duties and Responsibilities:

• Ensure that the highest level of customer satisfaction and service is offered and maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.
• Maintain positive relations with all guest enquiries online, in emails and on teams \xe2\x80\x93 keeping emotions in check & avoiding workplace gossip.
• Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings.
• Trustworthy source of information, support and advice.
• Any other reasonable request within your range of competence as required by the Workspace Experience Manager & Guest Services Lead.

Key Performance Measures

• Compliance with service standards and delivery as detailed in the contract.
• Compliance with the Environmental, Health and Safety responsibilities.
• High Customer Satisfaction rating as measured in regular surveys.
• Compliance with Best Practice documentation.
• Pursue continuous improvement.

Experience and requirements:

• Have an energetic, enthusiastic, cheerful, and outgoing personality.
• Be able to handle pressure, think quickly and remain level-headed.
• Demonstrated ability to deal with ambiguity, complaint and solve complex problems effectively. Strong interpersonal and communication skills engage with all levels of seniority.
• Excellent PC skills, proficient in Microsoft Word and Excel.
• Interest in continuous improvement and development.
• Must be fluent in English and local language.
• At least 2-3 years\xe2\x80\x99 experience in Hospitality, Facilities Management or Customer
• Diplomain hospitality or related field Is preferred but not required

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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