Job Description

Four Seasons Hotel Singapore A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city \xe2\x80\x93 steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way. Concierge The Guest Relations Officer is required to respond to a wide variety of guest requests by accurately assessing the guest\xe2\x80\x99s needs and requests and also adding personal insights and recommendations to achieve maximum customer satisfaction while complying with all Four Seasons policies. Responsibilities

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests\xe2\x80\x99 service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Requirements:

• Open to Fresh Graduates with Diploma in Hospitality Studies or equivalent.
• Advantageous to have 1 year of relevant experience in hospitality industry.
• Good organizational skills, ability to prioritize workload and handle pressure.
• Proficient in Microsoft Office software and Internet.
• Pleasant disposition with strong interpersonal and communication skills.
• Knowledge of Opera System would be added advantage.
• Able to work on rotating shifts including weekends and public holidays.
• Due to work visa restrictions, position is open to Singaporeans only.

Join us Now! With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties with discounted meals
• Paid holidays/vacation
• Dental and medical/disability/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant