Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Concierge

Work Dynamics - Integrated Facilities Management

Accountabilities

Operations

Assist with VIP\xe2\x80\x99s arrival

Manage the concierge counter and all enquires

Manage calls

Log all feedback and follow through until case is satisfactorily resolved

Handle complaints and deploy facilities team support

Use the Visitor Management System to pre-register guests / visitors

Book and manage meeting rooms (setup, cleanliness, AV etc.)

Event coordination

Generate concierge reports

Assist and deploy Butler Services

Assist Helpdesk as and when needed

Ad hoc tasks that may be assigned as when needed

Reporting

Responsible for documenting all Facilities user communication (Complains, Feedback. Etc.)

Responsible for Call Log reports

Responsible for Meeting Room reports

Responsible for Event Reports

Ensure escalated issues are reported to manager immediately

Other reports and activities assigned by the manager

Key Result Areas/ Competencies

Ability to work under pressure efficiently

Proactive and solution oriented, friendly with assertive and personable nature

Demonstrate initiative and able to work in a team-based environment with plenty of movement

Experience in using Microsoft Excel and Word

Decorous and Diplomatic

Required Qualifications & Experience

Experience in the service industry

Able to multitask with good time management skills

Good relationship building skills

Strong written and oral communication skills

Fluent speaking and written English are required

Minimum High School Diploma

Prior experience with any global airlines and leading hotels preferred. Experience in concierge service an added advantage

Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle