Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Concierge Team Leader

Work Dynamics

:

As a Concierge Team Leader, you play a key role in the Corporate Services team. You are the first point of contact for all incoming calls from clients, employees and the general public. Ensuring the experience provided is seamless, welcoming, professional, aligned to the highest standards required by JLL and our client is paramount.

The concierge team provides a critical function within Blackstone. They are the first point of contact for our guests. These first impressions are key to setting the scene for a positive Blackstone experience, delivering world-class and seamless customer service.

Guest Management

• Welcoming all visitors to Blackstone
• Notifying departmental EAs and/or meeting host of their guests arrival
• Coordinating with building lobby and other reception desk
• Coordinating with Catering team as and when needed / arranging catering for local meetings / events
• Creating and running daily reports from EMS / Book-It
• Receiving, fielding and re-directing internal and external calls

Conference Room Management

• Proactively managing bookings and resolving meeting room conflicts via EMS /Book-It system
• Liaising with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothly
• Performing daily room checks of all conference rooms; reporting any issues by creating SNOW tickets and monitoring until issues are resolved
• Ensuring the reception area & meeting room is pristine, clean and tidy at all times
• Reporting facilities issues (e.g., broken / worn furniture, blown light bulbs, dirty floors, carpets, walls etc.) immediately. Raising SNOW/ Corrigo tickets, and following up until these items are resolved
• Ensuring newspapers, magazines and publications are current and neatly displayed
• Ensuring wardrobes are empty of debris, and free and clear to accept guests coats and luggage

Resources Management

• Manage the receptionist and ensure smooth daily operation at the concierge counter
• Arrange reliever when receptionist is on holiday or urgent leave

Event Management

• Assist Regional catering team with local events
• Arrange technical support to fulfil event hosts venue requirement
• Arrange pantry attendant for set up cutlery

Office Administration Tasks

• Expenses and Invoice Management
• Mail / print services (including stationary inventory management)
• Subscription services
• Courier management
• Physical Records Management
• Confidential Waste Management
• Facilities Management requests and FM ticket creation and tracking ensuring tickets are actioned and closed
• Pantry services management
• Security requests and monthly access report management
• BMO & Cleaning requests including pest control

Qualifications:

• High level of attention to detail particularly in high volume and pressure environment
• Strong customer service and interpersonal skills
• Good verbal and written communication skills in English
• Excellent personal presentation
• Ability to relate positively on an individual basis with a wide range of stakeholders, include but not limited to senior executives and professional staff
• Collaborative team player and ability to work independently under matrix supervision
• Desired experience in financial/investment bank services or 4 to 5-star hotel or corporate reception/customer service role
• Background check with no criminal history
• MS Office proficiency
• Able to work under pressure

Location:

On-site -Singapore

If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

About JLL -

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle