Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: Booking


Booking.com is the world\xe2\x80\x99s #1 accommodation site and the 3rd largest global e-commerce player and is looking for a Connectivity Support Executive in Australia. The Connectivity Partnerships Team (part of Accomodations BU) is managing the ecosystem of technology companies (\xe2\x80\x9cConnectivity Partners\xe2\x80\x9d), which are providing IT solutions for our Accommodation Partners. These IT solutions range from Channel Management to Property Management Systems and from online booking engines to Revenue Management. The objective of the Connectivity Partnerships team is to become the trusted advisor for Booking.com\xe2\x80\x99s Connectivity Partners. Its core focus is to develop existing and recruit new connectivity partnerships to drive a joint and healthy business operation and accelerate on a mutual growth ambition. As the world\xe2\x80\x99s leading accommodation site, Booking.com is at the center of a fast transforming market where guests expect the best possible experience in arranging their travel accommodation. To lead this transformation and to deliver on Booking.com\xe2\x80\x99s mission, it\xe2\x80\x99s of strategic importance to drive a high adoption of the products and connectivity innovations by Booking.com\xe2\x80\x99s eco-system of Connectivity Partners. As a Connectivity Support Executive you are joining a global support team which provides operational and technical support to Connectivity Partners. These Partners connect their IT system with Booking.com\xe2\x80\x99s system via XML and Json to allow the exchange of inventory & reservation data for their connected Accommodation Partners. The purpose of your role is to maintain a high quality connection between the IT systems of Booking.com and the Partners to ultimately enable a positive customer experience. You do this by providing day to day analysis & troubleshooting to Connectivity Partners, testing and rolling out new technical solutions to Partners and supporting internal Accommodation Partner teams on Connectivity issues. This position reports to the Technical Support Team Lead and is part of the wider Global Connectivity Support Community. You will work closely with the technical staff of the Connectivity Partners in your region. Internally you collaborate with several departments located throughout Booking.com\xe2\x80\x99s offices worldwide, including our Connectivity teams in Amsterdam, Singapore, Australia and New York, and local Partner Services teams. To be successful in the role you need to combine a love of digging deep to resolve issues, with excellent communication skills to provide a highly satisfying experience to our Connectivity Partners and internal departments. You also need to possess strong collaboration skills to work as part of a global team and support internal departments on connectivity issues. B.responsible As a Connectivity Support Executive you will:

• Act as the technical point of contact for Connectivity Partners, direct-connected hotel chains and internal Accommodation Partner teams.
• Analyse & troubleshoot Connectivity related issues to enable a flawless exchange of inventory & reservation data.
  
  
  
• Proactively review connectivity quality scores of our biggest Connectivity Partners. Collaborate with them to improve the overall connectivity quality following a set of best practises.
• Provide test and roll out support on new technical solutions to Connectivity Partners to drive better Accommodation Partner experiences. This entails conducting scoping calls on implementation planning & technical specifications, proactive advisory on how to program towards our interface, regular check in on progress and final testing of the new solution.
• Coordinate and facilitate the roll out of new interface connections for direct-connected hotel chains.
• Drive the certification process of new Connectivity Partners. Provide guidance on requirements, assist them throughout the process and test the functionality.
• Identify product bugs, validate them and assess business impact. Work with product teams to get them addressed.
• Contribute to the creation of self help content for Connectivity Partners and internal teams. Educate internal teams on technical connectivity concepts to reduce inbound volume.
• Identify and follow through on opportunities for structural improvement which reduce \xe2\x80\x9ccustomer\xe2\x80\x9d effort and/or realize internal efficiencies.
• Participate in global community projects to improve the Connectivity/Accommodation Partner and/or guest experience.

B.skilled

• BA/BS degree, preferably in Engineering, Computer Science, Information Systems or related field; or equivalent professional experience.
• Understanding of XML. Knowledge of MySQL is a plus.
• 2+ Years experience in technical or operational support role.
• Analytical & problem solving skills with an eye for detail.
• Excellent interpersonal communication & collaboration skills. Fluent in English and Mandarin (spoken & written). Additional languages are a plus.
• Driven, volunteering for new challenges without being asked, and taking ownership of your work.
• Willing to face all challenges with enthusiasm, and positivity. Can bend and twist with the changes as they come your way.
• Ability to prioritize and deliver according to deadlines and SLAs.
• Ability to effectively work within a fast growing and changing organization.
• Customer focused & can-do attitude.
• You are already eligible to work in Australia.

Pre-Employment Screening:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.