Job Description

A Conference and Banquet Director is responsible for overseeing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience while ensuring department targets are met.

What will I be doing?

As a Conrad Banquet Director, you will be responsible for planning and ensuring guest loyalty while maximizing profits for the hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:

- Direct the operations of the Banquets department to meet the needs of the hotel including: planning, delegating, hiring, coaching, counseling, and all other relevant business decisions to maximize food and beverage profitability
- Hire, train, motivate, discipline, direct and supervise the work of the associates in the Banquet Department
- The ability to develop and maintain all training programs on a continued basis to ensure a high degree of professionalism with the associate
- Develop, implement and maintain Banquet service standards and guidelines in accordance with Hilton standards. Ensure consistency through training and continuous improvement methods
- Regularly review and evaluate the degree of acceptance of both the internal and external customer regarding the Banquet operation. Recommend new operating, marketing and service policies whenever there is declining business or unsatisfactory guest service metrics
- Create and develop new and innovative Banquet sets and breaks. Work closely with Executive Chef and Catering and Events Managers to develop new and creative Banquet menus to enhance variety, value and profit
- Oversee and manage effectively Banquet budget to include development, forecasting, costs and labor controls to improve productivity and maximize profit
- Attend require hotel meetings including BEO, Summit and Post Convention Meetings.
- Other duties as assigned

What are we looking for?

A Conrad Banquet Director serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Strong knowledge of hotel/leisure/service sector
- Record of success in Conference & Banquet, specifically the ability to deliver profit, control costs, and build customer loyalty
- Exceptional communication skills
- Exceptional leadership skills to create a winning team
- Sets and achieve high standards for self and others, organized and results oriented
- Ability to perform job functions with attention to detail, speed and accuracy
- Innovative and change driven with a high sense of urgency
- Ability to be a clear thinker, remain calm and resolve problems using good judgment
- Able to adjust quickly to changing conditions and works well under extreme pressure
- Physically fit and energetic

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience in a managerial position in hotel/Events Centre or similar
- Experience in managing a large team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!