Job Description

Job description

Job Responsibilities:




1. Service & Repair Operations


Perform service and repair tasks both in the field and at the workshop, ensuring high standards of workmanship and customer satisfaction. Provide after-sales support to ensure equipment continues to operate efficiently post-delivery.


2. Technical Support & Troubleshooting


Offer technical expertise in diagnosing and resolving machine breakdowns and operational issues. Assist the service team in complex troubleshooting, fault analysis, and breakdown resolution.


3. Sales of Service Contracts & Maintenance


Actively promote and sell service contracts, machine repair, and maintenance services to both existing and prospective customers. Ensure service contracts are offered promptly--ideally within one month of equipment delivery, in coordination with the General Manager.


4. Customer Engagement & Site Visits


Plan and conduct customer visits, providing detailed visit reports to management. Organize product demonstrations based on customer needs and requests.


5. Reporting & Documentation


Ensure a service report is completed and signed by the customer after every service job. Maintain accurate records of spare parts usage, inventory levels, and service activities.


6. Equipment & Asset Responsibility


Take full responsibility for all issued service tools, equipment, and company vehicles. Ensure proper use, maintenance, and safekeeping of all company assets under your care.


7. Safety & Compliance


Adhere strictly to company safety policies, operational procedures, and housekeeping standards during all service activities.


8. Additional Duties


Perform other tasks and responsibilities as assigned by management to support overall service operations.


Job Requirements:


Diploma in Electrical or Mechanical Engineering (or equivalent technical discipline). At least 4-5 years of hands-on service experience in heavy-duty equipment, including installation, troubleshooting, and maintenance. Proficient in reading and interpreting electrical diagrams and hydraulic schematics.


Solid understanding of mechanical and electrical systems related to industrial or heavy machinery.


Strong diagnostic and problem-solving abilities. * Ability to work independently or as part of a service team in field environments.