Consultant Network Services
Singapore, Singapore
Job Description
Consultant- Network Services
Function: Operations
Location: Singapore
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Consultant - Network Services
Onboard new partners to the respective Partner Portal system.
Handle non-technical / templated support request to / from our partners (Example: Carrier, ISP, support for an analytical tool)
Work closely with the vendor and internal teams for issues related to remote SIM card testing solutions.
Proactively reach out to partners to ensure updated IP lists are applied correctly on the systems (Example: Facebook, WhatsApp, Instagram)
Review and apply setting change requested by partners: (Example: Partner profile settings, MCC-MNC, Mobile Operator’s IPs, ASN, Partner Portal user configuration).
Knowledge of Networking protocols (TCP, UDP, DNS,HTTP) and working experience with IPv4/IPv6 is a Must.
Responsibilities
Proactively reach out to partners to ensure updated IP lists are applied correctly on the systems (Example: Facebook, WhatsApp, Instagram)
Review and apply setting change requested by partners: (Example: Partner profile settings, MCC-MNC, Mobile Operator’s IPs, ASN, Partner Portal user configuration).
Assist MOSE team on ad hoc request to support engineering projects, QA review, provide support for new product on boarding to MOSE team.
Provide suggestions to improve support processes, L1 triaging flow and other workflows in MOSE team;
Work with MOSE team to manage and maintain CMS content for powering FAQs and docs on the portal.
Qualifications
Minimum qualifications
Preferably CCNA certified Robust Troubleshooting experience in NOC solutions
Preferred qualifications
Ability to handle Level 1 support process and Issue troubleshooting remotely Prior experience in NOC level 1 support (Monitoring and Basic management of NOC services)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobConsultant Primary LocationSG-Singapore Education LevelBachelor's / Graduation / Equivalent Job PostingJun 20, 2022, 10:09:20 PM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time
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Job Detail
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Job IdJD1025497
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned