Job Description

Responsibilities:

Business Performance and Management


Handle all outbound calls / emails with professionalism. Perform video call in a consistent and professional manner to prevent identity fraudulently. Handle internal service enquiries. Resolution of complaints within guidelines. Logging of service requests, complaints and enquiries. Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA. Ensure superb follow-up and fulfil promises made to our customers. Reviewing of transaction and filing of escalation memo whenever necessary.

Service Delivery


Verification of account opening documents. Call customers to follow up on pending documents if any and explain product mechanics when necessary. Review account opening applications within Service Level. Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment. Handle customer's enquiries. To continually propose and implement workflow and productivity improvements.



Follow up Activities


Resolution of complaints within guidelines. Highlight of operational issues. Logging of service requests, complaints and enquiries.

Requirements:

Qualifications


Diploma holders, and above


Relevant Work Experience


Customer Service / Operations related experience, preferably from banking


Personal Skills (Soft Competencies)


Self-motivated and strong in relationship building Positive work attitude and high degree of initiative and drive * Excellent interpersonal and communication skills