Job Description

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Working within Application Support, you are responsible for providing our customers and clients with a stable, secure environment in which to conduct business and utilize the services provided by JPMorgan Chase. You are responsible for following established Production Assurance processes and acting in the best interest of our firm. You will have opportunities to display initiative and take ownership for projects, as assigned.

Your responsibilities include but are not limited to: providing daily production support, assisting in reporting significant issues and their impacts to Consumer & Community Banking (CCB) management along with any other reporting needs deemed important or necessary.

The Consumer & Community Banking (CCB) Production Management, Consumer Lending Technology Mission Control (MC) manages availability of CLT LOB\'s on a 24x7 basis. The US day is supported by the teams in Columbus/Houston and the US overnight is mainly supported by Singapore/India teams. The MC is entrusted with end-to-end monitoring responsibilities of the Credit Card, Payments environment as well as other production management responsibilities. Its aim is to resolve 90% of all incidents without escalations and with least MTTR.

This role requires a wide variety of strengths and capabilities, including:

• Bachelor\'s degree
• Minimum 8 years of experience within a technology environment is required
• Incident management experience
• Ability to properly address and resolve production issues
• Experience conducting root cause analysis, documenting findings, and designing plans to rectify production issues
• Demonstrates excellent verbal and written communication skills necessary to work effectively with a variety of individuals and organizations
• Able to work a 12 hour shift pattern (include weekend working)
• Strong technical background in Middleware, Unix and Database, Cloud technologies (AWS/Azure/Kubernetes/APIGEE)
• Experience with Application performance monitoring tools like Splunk, Dynatrace , Grafana
• Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture
• Experience working with geographically distributed and culturally diverse work-groups
• Hands-on with technical operations - high pressure shift environment

Preferred/Desired Skills

• Experience with Credit Card and Payments products is preferred
• Experience working with Cloud platforms - AWS/Azure/Kubernetes
• Customer-centric - preferable from technical support roles and/or professional services

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You\'ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

JPMorgan Chase