Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.
Chevron is accepting online applications for the Consumer Connection Center Specialist position.
Overview:
The Consumer Connection Center manages all contacts from consumers visiting Chevron and Texaco Retail Stations in North America, and Caltex Stations in the Philippines and Australia. Consumers contact the Consumer Connection Center via the Chevron & Texaco Mobile App, the CaltexGO app, Caltex.com, Chevron and Caltex social media platforms, Chevron.com, toll-free telephony, e-mail, and letter. All consumer feedback is documented in Salesforce.com/CRM system and shared with internal business teams within Americas Products including Corporate Affairs, Loyalty, Brand, Card, Sales, Operations, and Technology. The position requires daily collaboration with these internal business teams.
Responsibilities for this position may include but are not limited to:
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