Contact Business Operation Supervisor
Singapore, Singapore
Job Description
The Company
You would most probably be a customer of our client. They play an important role in Singapore\'s public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world-class.
Scope of Position :
Responsibilities
- Investigate applications received
- Authorize refund for all Claims before collection date
- Investigate cases pertaining to refund matters received
- Inform customers in cases of invalid claim/difference in claim amount before the collection date.
- Investigate refund disagreements raised by customers
- Attend to enquiries pertaining to revaluation of cards
- Attend to operators request for reports and enquiries on claims/cards
- Ensure that refunds are processed accordingly
- Supervise Operations Clerk
- Ensure that assign tasks are carried out according to prescribed procedures and completed on time
- Monitor staff performance and provide guidance where necessary
- Good in numbers
- Confident to do callbacks in case need to call customers and explain why claims are rejected
- Preferably has number based experience (i.e. Accounts receivable experience)
- Basic + Transport Allowance + AWS + VB
- Tanjong Pagar
- Office Hours
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Job Detail
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Job IdJD1254793
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned