Content Moderator Trust And Safety
Singapore, Singapore
Job Description
Our client a leading Social Media company is hiring for Trust and Safety content analyst.
Job Responsibilities:
- Effectively identify problems/issues by performing relevant research using the appropriate tools
- Communicate effectively and concisely with customers and internal partners to resolve cases in written form
- Provide feedback to management regarding necessary changes and updates (including policies, upgrades and customer care issues)
- Analyze fraud reports, identify trends that need to be addressed and communicate findings to the appropriate stakeholders
- Maintain and promote a positive attitude while meeting productivity and quality goals
- Willingness to work in weekend shifts
- Willingness to work on public holidays if required
- BA/BS degree in a related field
- Min 1+ years of experience in content moderation, compliance, privacy, risk management, transaction fraud, fraud operations, chargeback processing or legal support
- Experience in online privacy-related projects, program management and customer communication (email, phone and chat)
- Ability to identify, analyze and report risk trends to improve customer experience and make discretionary decisions based on appropriate research
- Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
- Should be fluent in Chinese language to liaise with Chinese stakeholders and review content.
Interested parties please click "Apply Now" or send your CV directly to Ramitha Ravindran (EA Reg no: R1765539) at ramitha.ravindran@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
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Job Detail
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Job IdJD1361873
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned