Contract Executive, Customer Experience And Operations, Digital Platforms

Toa Payoh, Singapore, Singapore

Job Description


Responsibilities

Monitoring and managing the entire customer service process

Resolving customer issues brought to our attention in a timely and effective manner

Creating procedures and policies for effective customer service

Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives

Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience

Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team

Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency

Ensure that Standard Operating Procedures (SOPs) are kept updated

Provide administrative support and perform ad-hoc duties as assigned

Duration:

  • 6 months contract
Location:
  • Toa Payoh
Working Hours:
  • Mon to Fri, 8.30am to 6pm
Salary:
  • Up to $3,300
Requirements
  • Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
  • Strong proficiency in Microsoft Word, Excel & Powerpoint
  • Fast and independent with strong analytical and problem-solving abilities
  • Ability to drive change and provide continuous improvement ideas
  • Possess good interpersonal and communication skills
  • Experience managing several stakeholder relationships across suppliers, internal and customers
  • Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
  • Ability to work collaboratively as part of a cross-functional team
Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W:

Success Human Resource Centre

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Job Detail

  • Job Id
    JD1402424
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $3300 per month
  • Employment Status
    Permanent
  • Job Location
    Toa Payoh, Singapore, Singapore
  • Education
    Not mentioned