Job Description

ResponsibilitiesMonitoring and managing the entire customer service processResolving customer issues brought to our attention in a timely and effective mannerCreating procedures and policies for effective customer serviceLiaising with other functions such as marketing, business development and partnership to align customer service goals and initiativesProactively review customer journeys to identify opportunities for improvements to achieve excellent customer experienceCreate presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations teamContinuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiencyEnsure that Standard Operating Procedures (SOPs) are kept updatedProvide administrative support and perform ad-hoc duties as assignedDuration:

• 6 months contract

Location:

• Toa Payoh

Working Hours:

• Mon to Fri, 8.30am to 6pm

Salary:

• Up to $3,300

Requirements

• Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
• Strong proficiency in Microsoft Word, Excel & Powerpoint
• Fast and independent with strong analytical and problem-solving abilities
• Ability to drive change and provide continuous improvement ideas
• Possess good interpersonal and communication skills
• Experience managing several stakeholder relationships across suppliers, internal and customers
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Ability to work collaboratively as part of a cross-functional team

Interested applicants, kindly email your detailed resume (MS Word format is preferred):tracy@successhrc.com.sg (Registration no: R1107390)Please ensure that applications sent through email are no bigger than 1Mb.We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)3 Shenton Way, #19-01 Shenton House, Singapore 068805T: 6337 3183 | F: 6337 0329 | W:

Success Human Resource Centre