Job Description

Contract Logistics Customer Service Specialist | Singapore | SG1979998

You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.

YOUR ROLE

WHAT WILL YOU BE DOING ON A DAILY BASIS? Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

YOUR RESPONSIBILITIES

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

YOUR SKILLS AND EXPERIENCES

• Candidate must possess at least a Diploma, Advanced Diploma or Bachelor\'s Degree in Logistic/Transportation, Business
• Studies/Administration/Management or equivalent.
• Good communication & organizational skills
• Good in MS Office Applications
• At least 3 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Pioneer, Singapore
• Fluent written and spoken English

GOOD REASON TO JOIN

ABOUT KUEHNE+NAGEL

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world\'s leading logistics companies.

CONTACT

Peter
peter.ng@kuehne-nagel.com

Kuehne+Nagel