Job Description

My client a leading US medical device company is looking out for a Customer Service Specialist. The incumbent will be required to meet theses requirements as mentioned:

Required functions and duties

• Responsible for problem solving on order discrepancies, and ensures regulatory approval before selling
• Check open order and backlog reports daily to ensure timely processing of customer orders.
• Manage customer expectations, resolve customer satisfaction issues and product return billing and credit issues
• Arrange/adjust/organize distribution of implants and loaner sets
• Provides quotes for products as requested
• Answer queries from sales and customers on stock and shipment of orders.
• Interpret information on sales promotions, discounts by entering updates in SAP system
• Processes orders with quality and efficiency from receipt of orders or requests from customers and sales team to delivery of goods. Prepares picking and delivery documents
• Willing to work on standby.

Qualifications

• Ability to multitask and handle a high volume of transactions in a fast-paced environment
• Excellent team player
• Good English communication skills - both verbal and written
• Good attention to detail
• Liaising with internal stakeholders - Sales, Warehouse, Regulatory Affairs, Quality Assurance and Medical Education.

How to Apply:

Interested applicants may apply by sending in your updated r\xc3\xa9sum\xc3\xa9 (in MS Word format) to my email or apply directly:

Consultant: Tan Jun Jie

EA personnel reg. no.R1878852

EA License No. 17C8502

Additional Information

Career Level

Senior Executive

Qualification

Primary/Secondary School/O Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

3 years

Job Type

Contract

Job Specializations

,

Company Overview

Meet Integrity. We\'re a leading recruitment firm specializing in the areas of Life Sciences and Engineering with over 100 years of combined experience in the industry. We\'ve helped recruit the most prized talent in a wide variety of Life Science and Construction sectors.

With 40% of our waking time dedicated to work, we know the vital importance of how smallest actions can create the biggest impact in people\'s lives. This is exactly why our friendly team of skilled experts always prioritizes actions based on core values over personal gain.

The secret to our business is personal relationships. Because People Matter.

We\'ve been very fortunate to assist with the recruitment of some of the most talented and dynamic talent for many of the largest and smallest employers. These are businesses who were in need of elite recruits who possessed specific talents, unique skills and other technical disciplines. Reach out to us to to discover even more about how we can help you with all of your recruiting needs or your own career.

Additional Company Information

Registration No.

201634573Z

EA No.

17C8502

Company Size

1 - 50 Employees

Industry

Human Resources Management / Consulting

Benefits & Others

Miscellaneous allowance, Long hours, Formal (e.g. Shirts + Ties)

Integrity Partners