Contract (senior), Specialist, Credit Operations, Consumer Banking Operations, Technology & Operations

Singapore, Singapore

Job Description


Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Perform technical verification checks on customers income documents and Process customer\xe2\x80\x99s credit cards and unsecured loans account creation or maintenance in Bank\xe2\x80\x99s operating systems
  • Toggle between different systems to perform pre-processing and data entries into various
  • Lead/Participate the team in providing ideas/initiatives in digitization and automation improvement
  • Identify operational risks and implement measures to address / mitigate the risk
  • Establish and maintain effective relationship and partnership with key stakeholders
  • Ensure all requests are processed within specified Service standard, timely and accurately
  • Handle operational issues and provide escalation to management team
  • Review & update system reports on daily, weekly and monthly basis
  • Challenge status quo and execute changes in an effective manner
  • Data driven and adopt structure approach/framework to use data and perform analysis requirement
  • Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
  • Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights
  • Work closely with CBG business and support stakeholders to re-engineer and eliminate existing process frictions in realizing joyful employee and customer journeys
Requirements
  • Degree in Business and Finance, Business Administration, Operations Management or related disciplines preferred
  • Minimum 1-2 years of relevant experience in financial institutions
  • Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best-in-class services delivery
  • Meticulous individual with an eye for details
  • Demonstrates good communication and presentation skills
  • Proficient in Microsoft office especially Microsoft Power Point, Excel and Qlikview
  • Strong analytical skills, highly numerate and proactive
  • Ability to manipulate and handle large datasets
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank

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Job Detail

  • Job Id
    JD1357947
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned