Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Perform technical verification checks on customers income documents and Process customer\'s credit cards and unsecured loans account creation or maintenance in Bank\'s operating systems
• Toggle between different systems to perform pre-processing and data entries into various
• Lead/Participate the team in providing ideas/initiatives in digitization and automation improvement
• Identify operational risks and implement measures to address / mitigate the risk
• Establish and maintain effective relationship and partnership with key stakeholders
• Ensure all requests are processed within specified Service standard, timely and accurately
• Handle operational issues and provide escalation to management team
• Review & update system reports on daily, weekly and monthly basis
• Challenge status quo and execute changes in an effective manner
• Data driven and adopt structure approach/framework to use data and perform analysis requirement
• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
• Work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights
• Work closely with CBG business and support stakeholders to re-engineer and eliminate existing process frictions in realizing joyful employee and customer journeys

Requirements

• Degree in Business and Finance, Business Administration, Operations Management or related disciplines preferred
• Minimum 1-2 years of relevant experience in financial institutions
• Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best-in-class services delivery
• Meticulous individual with an eye for details
• Demonstrates good communication and presentation skills
• Proficient in Microsoft office especially Microsoft Power Point, Excel and Qlikview
• Strong analytical skills, highly numerate and proactive
• Ability to manipulate and handle large datasets

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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