Overall purpose of this role and how it contributes to the overall business objectives
Represent the organization to provide operational advice & expertise in the form of customer service to ensure both internal and external clients' requirements are fulfilled
Key Tasks
Shipment milestones are promptly updated till the shipment cycle is complete. Example: Following up on POD
Commercial milestones are promptly updated till the shipment cycle is complete. Example: Accruals, Inter-company Invoices, Profit Share etc. Accrue all relevant costs into respective shipment files
Follow up on inter-company invoices with respective Destination offices
Establish and maintain clear customer SOP/WI; Work and Drive the SOP/WI process with inter-department functions to ensure requirements are correctly fulfilled
Set, provide and maintain reports according to clients' requirements
Forge strong partnerships with inter-department functional groups to achieve Department targets
Ensure timely Job creations
Check and assign cargo receipts to correct shipment file for self-deliveries
Provide correct information to ensure Mawb, Hawb and Cargo manifest accuracy at 100%
Ensure relevant documents and info is timely provided to prevent cargo offload
Coordinate shipments from start to finish. Example pickup coordination with shipper till flight departure and/or POD
Send pre-advice emails with correct documents to the relevant parties: Example customers and destination offices
Ensure relevant customs declaration of all types is complete to meet AED requirement. Example COO, sub-cert etc
Good House Keeping: Ensure relevant info (Example: Emails, Shipping docs etc) are saved into e-Doc
Proper checking on the shipping docs in accordance to Dangerous Goods Regulations (DGR)
Any other job-related tasks as assigned by the superior
Adherence to the Code of Conduct policy of the DSV Group
Competencies
Target Driven
Positive interpersonal and communication qualities
Customer Service Oriented
Good Analytical & Problem Solving skills
Flexible & dynamic to change
Strong organizational skills
Microsoft Office
Good Team Player
Experience & Education
At least 1 year in a customer service related field is advantageous
Fresh grads (GCE/ITE/Diploma/Uni) are welcomed to apply
Educational qualifications can be compensated by working experience
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 90 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
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Why DSV
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