Job Description

Job Req Number: 54043
Time Type: Full Time PURPOSE OF THE POSITION To support the Chemical operations team in delivering outstanding performance in a forwarding and logistics environment in the Asia region, providing exemplary service to our customers through effective management and direct client relationships.
JOB DESCRIPTION
Responsibilities & Duties

• Receive booking and process customers’ order through in-house RTMS & FMS Systems.
• Liaise with internal and external parties (customers, freight forwarders and sub-contractors) on transportation arrangement.
• Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP.
• Monitor all deliveries closely and update related parties.
• Ensure individual job task is being fulfilled for their delivery time and cargo safety.
• Opening job, prepare invoice to customer and monitor invoicing until job is complete.
• Follow up on debit note for upfront payment status.
• Follow up on customers’ requests / scheduled orders / inquiries.
• Provide good communication to the customer and internal division bookings and ensure reporting to Operations Manager for any critical matter or failure cases or disputed / delayed cases.
• Record customer complaint to relevant folder and come out with a correction action plan to avoid similar mistake from re-occurrence.
• Handle administrative duties.

Outcomes

• Delivers high customer satisfaction
• Compliance to company policies
• Achievement of agreed timelines
• Information integrity & accuracy
• Good and effective working relationship with stakeholders

Work Experience & Skills

• Diploma / Degree holder.
• Minimum 3 years’ experience in transportation field.
• Experience in processing PSA PortNet.
• Experience in freight terms & warehouse coordination will be an advantage.
• Knowledge in DG trucking will be an advantage
• Good planning, coordinating, prioritizing, customer service and administrative skills
• Excellent and strong communication skills, spoken and written English and Chinese.
• Proactive with strong interpersonal skills.
• Able to work independently with multi-tasking and work under pressure.

Personal Qualities & Behavioural Traits

• Has a drive for excellence and is results focused
• Is a team player and able to work independently
• Ability to work and deliver results within agreed timeline

DSV – Global transport and logistics DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career. Read more at www.dsv.com