Job Description

JOB SCOPE

• Ensure to provide excellent service to customer in a prompt, friendly and courteous manner.
• Manipulate various IT systems to facilitate the working of centre operations with both internal departments and external services partners and commence data entry and processing of Event Service Orders.
• To liaise with relevant Finance department, exhibitors, vendors and/or other stakeholders to ensure that the payment process adheres to the standard operating procedures and that payment for each service(s) request is received.
• To liaise with exhibitor(s) and other stakeholder(s) on the service request(s) and provide basic technical advice, and to redirect to the relevant technical department, for more complexed technical enquiries.
• To proceed with charges via the IG POS system and EDC credit card machines for payment collection.
• To ensure that payment collected at the end of each shift is submitted to the Team Member bank.
• To attend operation meetings so as to be aware and equipped with the operational requirements of the event.
• To be present on site during the setup of events, ensuring that all services requested are delivered on time and/or be of assistance for any onsite challenges.
• To work with technical teams and other relevant department(s) and/or stakeholder(s) to ensure the efficiency in service deliveries.
• To attend to the exhibition service counter (for when Marina Bay Sands is the appointed contractor service vendor), as well as to assist and coordinate with exhibitor(s), vendors and other possible stakeholders in any onsite service request(s).
• To follow up with exhibitor(s), vendor(s) and/or other relevant stakeholders with their feedback on the service experience(s) encountered with service centre.
• To evaluate and report on challenges faced with assigned events, and to propose possible solutions for future reference.
• To work together with the Information Technology team and the Retail Mall management in replying ICT services enquiry(s) from retailers and coordinating to ensure service(s) delivery.
• To keep track on the service requirements of the retailers to support the accurate monthly billing.
• To provide assistance to Guest Service Agent in performing guest service agent duties over MICE Service Centre counter. Duties include, but not restricted to attending to enquiries via phone calls, facismiles, emails, face to face interaction and any other means, e.g., giving out carpark coupons, handling lost and found items, etc.

JOB REQUIREMENTS

• \'O\' Levels or equivalent.
• Good computer knowledge on MS Office applications (Word, Excel, PowerPoint).
• 1 year or less experience in related industry is an advantage.
• Excellent verbal and written communication skills.
• Customer-focused, well-organized, energetic, able to work independently and be a team player.
• Be willing to work any day of the week and any shift.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 22 Feb 2023 Singapore Standard Time
Applications close:

Marina Bay Sands